Jira Service Management (Jira Service Desk) Training

The Jira Service Management (Jira Service Desk) training course covers all the concepts of the software and includes extensive hands-on exercises to embed learning. This course is suitable for new users and administrators.

The Jira Service Management (Jira Service Desk) training course covers the following topics:

  • Introduction
  • Terminology
  • Customising
  • Users
  • Agents
  • Customers
  • Collaborators
  • Portals
  • Queues
  • Service Level Agreements (SLA’s)
  • Calendars
  • Customer Feedback
  • Knowledge Base
  • Automation
  • Screens, Fields
  • Workflows
  • Reports
  • Opsgenie (Introduction)
  • Statuspage (Introduction)
  • Halp (Introduction)
  • Introduction to Mindville Insight (CMDB, Asset Management)

Duration: 1 day

Type: Cloud, Server, Datacenter

Who should attend:

Users and administrators and anyone interested in learning how to use Service Desk.

Where and When:

This course can be run onsite, online, or view our public course schedule below for courses in your city.

Contact One Dot on 1800 996 194 or training [at] onedot.com.au to to arrange to have this course delivered onsite or online.

Jira Service Management/Desk Training Public Dates:

CityDateDurationType
BrisbaneMay 201 DayOnline Live
SydneyMay 201 DayOnline Live
MelbourneMay 201 DayOnline Live

 

To book and for course pricing contact 1800 996 194 or training [at] onedot.com.au.

Prerequisites:

No prerequisites, but a basic understanding of Jira will be beneficial.
Contact One Dot on 1800 996 194 or training [at] onedot.com.au for further information on Jira training courses, onsite training, or view our course schedule.