The Jira Service Management (Jira Service Desk) training course covers all the concepts of the software and includes extensive hands-on exercises to embed learning. This course is suitable for new users and administrators.
The Jira Service Management (Jira Service Desk) training course covers the following topics:
- Service Level Agreements (SLA’s)
- Customer Feedback
- Knowledge Base
- Screens, Fields
- Opsgenie (Introduction)
- Statuspage (Introduction)
- Halp (Introduction)
- Introduction to Mindville Insight (CMDB, Asset Management)
Duration: 1 day
Type: Cloud, Server, Datacenter
Who should attend:
Users and administrators and anyone interested in learning how to use Service Desk.
Where and When:
This course can be run onsite, online, or view our public course schedule below for courses in your city.
Contact One Dot on 1800 996 194 or training [at] onedot.com.au to to arrange to have this course delivered onsite or online.
Jira Service Management/Desk Training Public Dates:
|Brisbane||May 20||1 Day||Online Live|
|Sydney||May 20||1 Day||Online Live|
|Melbourne||May 20||1 Day||Online Live|
No prerequisites, but a basic understanding of Jira will be beneficial.
Contact One Dot on 1800 996 194 or training [at] onedot.com.au for further information on Jira training courses, onsite training, or view our course schedule.