Atlassian Support

Atlassian Support

One Dot provides Atlassian support services for all your Cloud, Server, and Data Center Atlassian products. This includes Jira, Confluence, Core, Bitbucket, Jira Service Management, Access, Trello, and apps (formerly addons) (see notable clients here).

What can you expect from One Dot’s Atlassian support services?

  • Support services when you need it

Our support services are available to you 24/7 or during office hours. We have flexible plans for you to review. Delivery is supported by SLA’s based on how critical the issue or issues.

  • Types of Support

The following types of support are provided based on your requirements : email, chat, phone, or you can use the One Dot Support Portal to raise requests, keep track of outstanding issues, review the history of your requests, share and escalate your requests, and communicate with the One Dot team.

  • What activities are covered?

One Dot Atlassian support covers all the Atlassian products including Jira, Confluence, Jira Service Management and Bitbucket along with apps (formerly addons). We provide assistance with application configuration, and system administration tasks. We cover Cloud configuration including features associated with Standard, Premium, and Enterprise plans. We also cover Linux, and Windows, and various databases including Postgres, MS SQL, Oracle and MySQL. As a hosting company we can also assist with AWS and Azure issues and configuration.

One Dot also provides assistance with security breaches, access control, compliance, backups, upgrades, and migrations (for example, server to cloud migrations or server to data center migrations)

  • Atlassian Emergency Support

One Dot does provide emergency support for a critical issues: site unavailable, DNS, AWS, Azure issues, and data center or server crashes, for example. Contact us for help. Note the fee structure for emergency support is different to our other support packages.

  • Our expertise

One Dot has been providing Atlassian services for the past ten years. Our team of experts are all Atlassian certified and have decades of experience helping organisations just like yours. You can expect proactive, friendly, efficient, and professional help however demanding or critical your situation or requirements.

  • Flexible Payment Options

These services are available on demand or by subscription. On demand is as and when required, while subscription allows customers to secure a predetermined number of support hours each month. Call us today to discuss your specific requirements.