Atlassian and Jira Managed Services
One Dot provides Atlassian managed services to support your Atlassian cloud, server, hosting and applications including Jira, Confluence, Bitbucket and apps, and implementations (see notable clients here).
Managed services provides on demand support when and where you need it during business hours or 24/7. The service includes emergency support, professional services like upgrades, security updates and migrations.
Managed services on cloud, server, hosting and applications :
- Helps your organisation reduce risk.
- It reduces overall cost of ownership and day-to-day management.
- One Dot provides excellent support coverage, during business hours or 24/7.
- Alleviates technical staffing issues.
- Your organisation will have access to authorised Atlassian Gold Solution Partner experts during office hours or 24/7.
Allow your teams to focus on the work that is most important to the organisation.
Managed Services include:
- Managed Services with SLAs
- Application Administration
- Server Administration
- Managed Hosting
- 24/7 monitoring
- Access to One Dot Service Desk
- Tier 1, Tier 2, and Tier 3 Support
- Uptime guarantee
Our team of experts will make sure that your cloud and server instances and applications work flawlessly.
- Security infrastructure and access control
- Capacity management and scaling options
- Backup and Restore Facilities
- Migration (Hosting, Instance, Data)
- Integration with 3rd party applications
One Dot Managed Services covers the following products:
- Service Desk
- Apps / Add-Ons