One Dot provides ITSM software consulting, software, hosting, and management. The ITSM software is delivered via public (cloud) or private cloud (on prem) or SaaS subsription, and can be optionally hosted and managed by One Dot.

Features and Options include:

• Service Desk Software

Service Desk software to support your service delivery. This includes triage and queue management, client portals, SLA’s, automation, feedback, knowledge base integration, business process and workflow implementation, and permission management. The applications can be hosted on prem, in the cloud, or by SaaS subscription.

• ITIL compliant software

Software to support your ITIL implementation. One Dot can also provide consulting around incident, problem, and change management, setup, training, and configuration.

• Configuration Management Database (CMDB)

See the relationship between assets in real-time including hardware, software, licencing, support, vendors, users, documentation, infrastructure, and facilities. Features include visualisation, check-in, check-out, and auditing.

• Asset Management

Asset Management software to support your asset management requirements including asset tracking, full service desk integration, and full-featured CMDB.

• Network Discovery

Automated network discovery including visualisation, incident management and reporting, automation, alerts, and service desk integration.

• ITSM Technology Training

Get your team up-to-speed with our proprietary Service Desk training including Jira Service Desk (see) incorporating all your ITIL processes.