Jira Service Desk Training

 

The Jira Service Desk training course covers all the concepts of the software and includes extensive hands-on exercises to embed learning. This course is suitable for new users and administrators.

 

The Jira Service Desk training course covers the following topics:

  • Introduction
  • Terminology
  • Customising
  • Users
  • Agents
  • Customers
  • Collaborators
  • Portals
  • Queues
  • Service Level Agreements (SLA's)
  • Calendars
  • Customer Feedback
  • Knowledge Base
  • Automation
  • Screens, Fields
  • Workflows
  • Reports

 

Duration: 1/2 day

 

Who should attend:

Users and administrators and anyone interested in learning how to use Service Desk.

 

Where and When:

This course can be run onsite, online, or view our public course schedule below for courses in your city.

Contact One Dot on 1800 996 194 or training [at] onedot.com.au to to arrange to have this course delivered onsite or online.

 

Jira Service Desk Training Public Dates: 

CityDateDurationSpacesType
Brisbane Oct 30 1/2 Day Yes Public
Sydney Oct 23 1/2 Day Yes Public
Melbourne Oct 30 1/2 Day Yes Public

To book and for course pricing contact 1800 996 194 or training [at] onedot.com.au.

  

Prerequisites:

No prerequisites, but a basic understanding of Jira will be beneficial.
 

Contact One Dot on 1800 996 194 or training [at] onedot.com.au for further information on Jira training courses, onsite training, or view our course schedule.

 

Useful Links

Jira Training

Jira Consulting

Atlassian Consulting

This course is designed for Scrum Masters, Product Owners, project managers, team leads and anyone interested in learning JIRA Agile. This course includes extensive hands-on exercises to embed learning.